Maria has over 22 years of experience in a variety of financial services organizations. She has held various management positions in customer service, finance and underwriting. In one of her positions, she was Director of Sales and Service for Investor’s Mortgage Insurance Company. Her responsibilities included management of all service functions and the training and development for the company’s distribution channel. Verna is a true leader with a proven ability to train, supervise and motivate service teams.
She believes that the difference between mediocre customer service and great customer service is the quality of training. By taking the time to properly train your customer service employees, you empower them to be accurate, timely, flexible, and most of all, helpful. Well-trained employees will be able to handle most problems as they arise and will know what to do if they face the unexpected.
Contact Maria or call 877-484-4400 ext. 5808