In 2015, Suzanne Baldino-Jones (president and co-owner of ADMIN Partners) held an interview on how she faced a conflict that plagues all managers: office drama. The Courier Post wanted to know how Suzanne deals with office drama and keeps productivity at a high. Suzanne said her office strives to maintain an entrepreneurial setting, where employees feel comfortable approaching their managers, and even her or her partner, about their issues.
“The issues and problems that happen are the same whether you are in a big corporation or a small business. The difference”, she said, “is when there are issues at a small company, everyone hears about it.”
She said she and her partner try carefully to pick employees that match the culture of the company, to minimize the chance of conflict. They also meet with the management team on a regular basis to hear about issues and offering a “listening ear.”
“In an office environment, you spend more hours with the people you work with than the people you live with. We have good rapport,” Baldino-Jones said of her company. “We try to offer the best solution to issues. There’s no way you can constantly maintain a positive outlook on things. It’s really just listening and being there.”
Original article by Shannon Eblen of the Courier Post, 2015.